Ragnaro Privacy Policy

At Ragnaro Casino, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit ragnaro.com, register an account, or use any of our services. By accessing Ragnaro Casino, you agree to the practices described below. We encourage you to read this policy carefully, and if you have questions, you can always reach our support team for clarification.

Who We Are

Ragnaro Casino is operated by Ragnarok Corporation N.V., licensed and regulated under the Curaçao Gaming Authority (License OGL/2023/105/0084). We at Ragnaro operate ragnaro.com and provide our services across the European Union, Canada, Australia, New Zealand, and Switzerland. As the data controller, we are responsible for determining how and why your personal information is processed.

Information We Collect

When you create an account or use our platform, we collect several categories of information necessary to provide our services, verify your identity, and comply with legal obligations.

• We collect identification data such as your full name, date of birth, nationality, and address provided during registration
• We gather contact details including your email address and phone number
• We record financial information related to deposits and withdrawals, including payment method details
• We track your gaming activity, including bets placed, games played, and session duration, to improve our services
• We may collect technical data such as your IP address, device type, browser information, and geolocation
• We store verification documents (ID, proof of address, payment proof) when required for KYC compliance

Information From Cookies

Our Ragnaro platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. For full details, we recommend reviewing our separate Cookie Policy.

How We Use Your Information

We use the data we collect for legitimate business purposes, including the following:

• We process your registration and verify your identity before allowing withdrawals
• We use your financial data to process deposits, withdrawals, and bonus eligibility
• We analyze your gaming activity to detect fraud, prevent money laundering, and ensure fair play
• We send you promotional offers, newsletters, and updates about Ragnaro Casino, unless you opt out
• We use your contact information to provide customer support through live chat or email
• We comply with legal and regulatory obligations under our Curaçao license

Legal Basis for Processing

We at Ragnaro process your personal data based on several legal grounds, including your consent, the necessity of processing to perform our contract with you, compliance with legal obligations, and our legitimate interests in preventing fraud and maintaining platform security. Where required by applicable data protection law, including GDPR for players located in EU member states such as the Netherlands, Germany, Finland, Poland, Italy, Spain, France, Portugal, and others, we ensure your rights are respected.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• We share data with payment processors to facilitate deposits and withdrawals through methods such as iDEAL, bank transfers, and cryptocurrency wallets
• We share information with regulatory authorities when legally required
• We work with game providers and software studios to deliver our library of slots, live casino games, and sportsbook content
• We may disclose data to fraud prevention and anti-money laundering services
• We share information with IT service providers who help us maintain our platform securely

Data Retention

Our Ragnaro Casino retains your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Once your data is no longer needed, we securely delete or anonymize it in accordance with applicable law.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at Ragnaro respect these rights and will respond to your requests promptly.

• You have the right to access the personal data we hold about you
• You can request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to legal retention obligations
• You have the right to object to or restrict certain types of processing
• You can withdraw consent for marketing communications at any time
• You may request a copy of your data in a portable format

To exercise any of these rights, you can contact us at [email protected], and our team will assist you accordingly.

Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our Ragnaro Casino systems use encryption protocols for sensitive data, including payment details and identity documents. While we strive to maintain robust security, no system is completely immune to risk, and we encourage you to use strong }m&RSLu]9nI30IhUs and safeguard your login credentials.

International Data Transfers

As we serve players across multiple countries, your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place when transferring data internationally, consistent with applicable data protection regulations.

Children's Privacy

Ragnaro Casino is intended exclusively for individuals who meet the legal gambling age in their jurisdiction, typically 18 years or older. We do not knowingly collect personal information from minors, and any accounts found to belong to underage individuals will be closed immediately.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services offered at Ragnaro. We recommend checking this page regularly. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team via 24/7 live chat or email at [email protected]. We at Ragnaro Casino are here to help and ensure your experience with us remains secure and transparent.